No water available at the door mounted outlet.

ApplianceGeneral Electric Refrigerator


Level of DifficultyA Bit Difficult

Time to do repairMore than 2 hours

Age of Appliance5 - 10 years

Tools Pliers
Screw drivers
Socket set

Rodney From Glenn Dale, MD

Jan 21, 2014

I went to PartSelect's website to obtain troubleshooting ideas. The website listed the entire control path for water flow. The first problem encountered was differentiating the water path for the icemaker/ after market filter/ water on door. The following steps led to the resolution, which was surprising. (1) Pop open the control cover on the door including plastic interlock and screws. I observed two physical switches: One for the light and the other for the ice maker flap release. These switches were functioning as normal. (2) Opened the master electronic control board (ECB) on back panel requiring a staret bit. Actuating the lever on the front panel affects a loud sounding relay on the control board. This is normal. (3) Opened the rear base panel to observe the electronic water inlet valve (WIV). Red coded outlet goes to icemaker. Blue coded outlet goes to the water coil in the refrigerator. I dismounted the WIV and pulled the plastic line while placing everything over the plastic pan. Again, I pressed the water control at the door. There was no water flow. (4) The water valve ($35) is cheaper than the ECB ($150) so I ordered the WIV part. (5) I later installed the WIV resulting in no change so I also replaced the ECB and water flowed again. (6) However, the door water was not restored so next I defrosted the freezer with the door wide open. This solved the problem. My effort still beat the repairman price, but I questioned whether the frozen line occurred before or after the ECB failure?

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Diagrams and Parts List for this repair

Part PhotoPart DescriptionPriceAvailability

Water Inlet Valve

Part Number: PS966952

In Stock