Ice dispenser door dislodged/broken-causing ice/frost in freezer

ApplianceWhirlpool Refrigerator


Level of DifficultyReally easy

Time to do repair1- 2 hours

Age of Appliance5 - 10 years

Tools Nutdriver
Screw drivers

LAWRENCE From Gig Harbor, WA

Jan 16, 2014

Watch the Video! My reefer's ice door/spring 'pin' removal and installation is different than what is shown in the video. That is, my spring 'pin' looks more like a long nail (with a head on the right end). After inserting the left end of the pin into the hole, the head end drops down into a notch, which makes removal and installation easier than what is shown in the video. It is much easier to reinstall everything if the 'ice-chute' is installed first. Then, maneuver the ice door assembly into place and install the pin. I used Blue masking tape to hold the control panel up and out of the way. This is the second ice-door repair since I've had this refrigerator. It seems to occur with 'heavy' use of "crushed" ice. Some crushed ice backs up behind the ice door/flap, jams/holds the flap open, letting warm air into the freezer, causing the crushed ice to freeze into a big 'clump' of ice (too big to come out of the chute, and causes frost in the freezer. If you get a clog like this, I suggest removing the ice "bin" and gently clearing the clog from the top side of the ice chute with tongs or needle nose pliers. If you try to remove the clog from the bottom of the ice chute, the door becomes dislodged or breaks...

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Diagrams and Parts List for this repair

Part PhotoPart DescriptionPriceAvailability

Ice Door Kit

Part Number: PS897356

In Stock