The keypad was not working due to a corrded connection to the main control board in the door.

ApplianceGeneral Electric Dishwasher

ModelCBWT980R10SS

Level of DifficultyEasy

Time to do repair15 - 30 mins

Age of Appliance1 - 4 years

Tools Screw drivers

Charles From Deep River, CT

Dec 19, 2013

Before I started, I first confirmed that the new part I had was the correct part and matched the one on the DW. I lowered the door to horizontal position and removed the 6 screws holding the door in place. The final two screws up near the lock came out carefully one at a time as to not drop the door front panel. NOTE: The keypad has about a 18"-20" flat strip on it that allows it to plug into the main control board which is mounted on the back half of the door so mark sure as you separate the two door halves, that you reach in and unplug the key pad flat strip before letting the two door halves separate too far. Once you have unplugged the keypad, then you can now move the two halves of the door without risking damage to the main control board. The next step for me was to connect the new keyboard to the main control board to make sure it worked and solved the problem which it did. The next step was to remove the bad keypad from the top of the door. If you have something like a guitar pick or something plastic like that that can be used to work under the old keypad without scratching the stainless, you will be much happier with the finished product. Once you get a corner up, you can simply pull it off. Most of the old double sided tape remained on the door. You really don't want to leave it there and apply the new one so you need to remove the old glue with some adhesive remover. Nail polish remover or rubbing alcohol will work but it will take some time to clean the glue off. Once it is clean, your ready to install the new key pad. Before removing the backing on your new keypad, make sure you know how it will go together first and how to position it before sticking it down. In my case, the new keypad flat strip was not exactly the same as the old one and when I dry fit it, it did not fit in the recess without a small twist in the flat strip cable. Had I simply pulled the backing and tried to install it, it would have not fit and would have stuck down in the wrong place. Once I had test fit it and made the small corrections, I was now ready to pull the backing and stick it down. Once down, I was ready to plug the new keypad into the main control board. You will need to partially close the two halves of the door to do this and when you plug it in, you will need to close the two door halves together completely so have your screws and screw driver nearby. Once the screws are all in, you can now turn the DW on select the cycle you want and close the door. It should start and run normally. Hope this helps.

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Diagrams and Parts List for this repair

Part PhotoPart DescriptionPriceAvailability

KEYPAD ASM

Part Number: PS2370660

$186.66
In Stock