Level of DifficultyA Bit Difficult
Time to do repair30 - 60 mins
Age of Appliance1 - 4 years
Scott From Cypress, TX
Mar 10, 2008
2 out of 3 people found this instruction helpful
Diagnosing the problem was somewhat easy as I noticed that one of the 2 steel clips that holds the pump to the motor had broken and was lying on the lower panel. I removed the pump and hoses and cleaned all of them thoroughly with clean water. I reconnected the pump with a "rigged" connector that lasted a couple of months before the pump's teeth were probably ground down and would not grab the motor's shaft - the pump is plastic.
Given the machine was out of warranty and reading about the class-action suit against Whirlpool on this particular model I thought maybe it was cheaper to buy a new one - NOT. Knowing which part was at fault I researched online for spare parts and discovered PartSelect.com. Their web interface of the parts diagram made it very easy to locate the exact part to order and I had it shipped next day. I received the part I ordered and spent 45-60 minutes removing the old motor and pump (2 pieces) and replacing it with the new one which is now one assembly. The only tricky part was removing and replaing the wire harness and connector. The washer has been working now for about a month with no problems and in fact the new motor and pump are much more quiet compared to the old one.
Something worth while to perform while repairing the washer is to detach the hoses and flush out the lint and other "crud" in the lower box that controls the flow of water with 2 ball floats. I read somewhere that the lint may prevent the float balls from closing the chamber and thereby removing the water in the basket leading to the "OB" error on the spin cycle. I simply took a garden hose with a sprayer attached and pushed out the lint and other junk with the high pressure (I did this inside the house - a little messy)
I will use PartSelect again the next time my wife yells something is broken.
Thank you PartSelect.com (Can't say enough about the part diagrams interface!)
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Part Number: PS970123