Ice would not dispense (crushed or cubed)

ApplianceWhirlpool Refrigerator


Level of DifficultyReally easy

Time to do repair15 - 30 mins

Age of Appliance5 - 10 years

Tools Nutdriver
Screw drivers

Steve From Hull, GA

Sep 21, 2013

I had already removed the ice container & realized the very end of the auger (drum) was broken. I still don't know why this part is plastic. I ordered the auger drum on Monday & received the part Wednesday morning by Fedex. I then retrieved your repair video by Steve on-line and paused it as I duplicated each step. The process was really very easy (I even surprised myself). The unit now works as it did when new. To think I went for over a month and the repair was so simple and inexpensive. Thanks also to your customer service rep who put my mind at ease that this was the correct part (My auger was totally plastic & different from the one in the illustration). He said if my model number said this part would fit, then it would and it did.

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Diagrams and Parts List for this repair

Part PhotoPart DescriptionPriceAvailability

Ice Bin Auger Drum

Part Number: PS372186

In Stock