Level of DifficultyReally easy
Time to do repairLess than 15 mins
Age of ApplianceMore than 10 years
I took off the bottom cover by removing the two screws on the bottom cover. The shock absorber was completely broken off from its bracket. I pulled the plastic pin on the top and bottom of the shock absorber and installed the new shock. The machine works perfect again spinning out all the water. With the broken shock absorber the drum will shake violently and the machine shuts down. It makes it appear to be an electric control problem.