Rollers Disintegrated

Hello -

Upper rack fell down unexpectedly one night while loading the dishwasher -- evidentally the rollers had been deterioraring for a long time.

Orderd the new ones from you folks and installed them.

The problem I had was not with the replacement parts received, but making sure they were the correct ones 'on line', ( called as well ), and then not having a thin enough wrench to hold the nylon nut while unscrewing the bushings which required a large width screwdriver.

I have already sent you an e-mail saying how happy I am with the new pieces.

Just another example of how the right tools can make everything go a lot smoother, but we everyday consumers often don't have them.....