ApplianceGeneral Electric Washer
Level of DifficultyReally easy
Time to do repairLess than 15 mins
Age of Appliance5 - 10 years
The worst part was removing the agitator. I finally found a thread that explained you have to pull directly up to release the 'clips' that held the agitator to the coupler. I used my kids' jumprope, tied around a thick, 4 ft. dowel, with the other end tied around the agitator fins. The key was making sure the rope was straight above the top of the agitator. It took my entire body weight on the dowel/lever to get the agitator to pop off, but it finally did. After that, repair took about 45 seconds. I was thrilled that the diagnosis (with the complete help of this website) was right and that was all it took. Coupler arrived within 2 days. I also ordered the belt, in case that was the problem, and a new nut (good thing, mine was rusted). Thank God this was the solution- especially since my 5 yr old has the stomach flu and I have lots of laundry- no time for the machine to be down! Fantastic customer service and help diagnosing problem on this site!!