Level of DifficultyReally easy
Time to do repairLess than 15 mins
Age of ApplianceMore than 10 years
I removed the fabric softener dispensoer. Used a ratchet with extension and socket to remove retaining bolt and removed the agitator assembly. I then pulled the upper agitator off the bottom and replaced the broken parts. Reassembled in reverse order and repair complete. Watch the video Partselect offers for free and see how simple it is. If your upper agitator will rotate in both the clockwise and counterclockwise direction, it needs to have the cams replaced. They work like a ratchet to only allow one direction which make the agitator function properly.