Level of DifficultyReally easy
Time to do repairLess than 15 mins
Age of Appliance5 - 10 years
Glenna From Beecher City, IL
Oct 12, 2012
Replacement rail slipped into to the refrigerator in seconds! The best part of this story is the Excellence of customer service!!! After a long fruitless search for the replacement part, I found the website, ordered the part that I thought was appropriate. When I received it, i realized that it was too short. I phoned customer service, explained the situation and after giving the representative the make and model of my refrigerator, she promptly located the correct part and e-mailed instructions for return of the other part. I had spoken with the representative around noon on Wednesday and when I arrived home Thursday evening, the replacement part was already at my home!!!! I heartily commend this supplier. I had spoken to a representative when I first ordered the part. He straightened out a shipping address issue and was super! The second person that I spoke to was gracious and so efficient! I highly recommend this site!!!
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Part Number: PS324838