The rail holding up the meat (deli)drawer broke.

The rail holding up the deli drawer has clips (not screws) which attach to the upper shelf. My husband accused my of overloading the bin because the drawer kept falling down. He thought by tightening the screws, the problem was solved..No! Instead, when he went home for a few days (this is a vacation home) the rail cracked. I went on line AND called to make sure the replacement part was correct. I spoke to the nicest most helpful and patient man, ordered the part, received it in three days,screwed the old clips into the new rail and attached the rail to the shelf in 5 minutes. I would have paid double the price (it was so reasonable) just not to hear him moan, carry-on, complain about the HARD WORK and time he has to waste on repairs. I had to show him the packaging and broken rail (with a larger , incorrect sized screw he used!) because he could not believe that I (andsolved this problem...Thank you! you)