Level of DifficultyReally easy
Time to do repairLess than 15 mins
Age of Appliance5 - 10 years
Well, all I really did was replace the hardware on top of the range. The grates were chipped in a few areas and when one grate developed a hairline crack I decided to replace the entire lot, along with burner caps. I ordered the wrong color caps, tho, so I called the toll free # to remedy the situation.
Sue W. is the representative who assisted me.
She is not only professional and knowledgeable, she was also very helpful and, dare I say, 'soothing' in how she handled what was for me a potentially frustrating situation.
The faulty order was of my own doing but I was concerned that it would be troublesome & time-consuming to exchange the parts within the strict time-constraint I was under. I got the replacement caps in record time.
Sue W. made it simple, easy, and actually quite fun since I enjoyed speaking to her. I believe she lowered my blood pressure immediately with her calm manner and radio-quality voice!
Give that gal a raise!
Seriously, tho - I just wanted someone to know how much I appreciate the excellent help & how easy PartSelect.com is to work with.
Due to the great selection, fast shipping, and commendable Customer Service I will recommend PartSelect.com to everyone I know!