The augar portion of the agitator assembly was not turning. It was just shaking.

The repair was very simple. I just followed the suggestions that were presented in the video on your web page. Removing the complete agitator was done by removing a single bolt and pulling the the whole assembly out of the washer tub. The rest of the repair was just replacing the plastic parts on the auger that were included in the agitator kit. The only thing missing that I think should have been included was the lubrication. In your video,it called for adding a good portion of agitator lube to a couple of the top parts between the auger and the agitator. This step is also missing from the written instructions that were included with the kit. I used silicone grease for this step and it seems to be okay. Using the new screw, I placed the agitator back into the washer, and placed the new O ring around the fabric softener cap. All in all the repair was easy and the washer performs like new again.