Level of DifficultyA Bit Difficult
Time to do repairLess than 15 mins
Age of Appliance5 - 10 years
Pulled upper dishrack out of washer. Used finger to pull forward on the tabs of the rail retainer pieces on each side of the rack, with minimal effort used. Pulled the retainer pieces out of metal rack by pulling straight up on each side, with minimal effort used. Pulled upper dishrack completely out of dishwasher and laid it on countertop. Squeezed retainer tabs on the cap of the upper dishrack spray assembly, and the top came off with minimal effort. Unscrewed the plastic retainer nut exposed by taking off the cap, keeping the spray assembly from moving so that the nut could come completely off of the spray assembly. Lifted the upper dishrack up, and the spray assembly fell out. The spray assembly bushing plate was left on the upper dishrack, and the dishrack had to be turned upside down at this point. With a straight head screwdriver, the retaining vertically oriented clips, facing upward at this point, are separated with the screwdriver, while applying gentle pressure to the bushing plate (downward toward the counter, as the upper dishrack is upside down at this point) with the other hand. Once the plate releases from the upper dishrack, it will fall to the counter with ease. Be careful not to break the clips, or you will be buying another part at this point. At this point, discard the old upper dishrack, and bring the new upper dishrack to the countertop, leaving it rightside up, noting that the wheels of the upper dishrack are supposed to be in the back. Take the bushing plate that was just removed, and place it onto the rack in the same orientation that it assumed on the old dishrack. This time, start with the horizontally oriented clips, and have them grab the left side of the rack where the bushing plate is going to be located. The horizontally oriented clips simply fit around the contact points, and do not have to be snapped on. On the other hand, once the left side is clipped, then you will have to push on the right side of the bushing plate to get the vertically oriented pins to snap around the contact points. This will take a little effort, but will be a lot easier than the step above to get those vertically oriented pins to disengage the old upper dishrack. Once the bushing plate is attached, then put the spray assembly back into the bushing plate, entering the bushing from below the upper dishrack. Keep the new upper dishrack rightside up through this whole process. Once the spray assembly is in the bushing, then put the plastic nut back onto the spray assembly, tightening it with hand pressure only until it can not be tightened any more. The spray assembly will have to be kept from moving during this process. Then, replace the cap of the spray assembly, and this may require that you place the cap on the assembly, and actually pull out on the cap tabs in order for it to lock onto the spray assembly bushing. Once this is done, the new upper dishrack is guided into the dishwasher on the rails, with the wheels oriented toward the back. Once completely inside the rails, take each of the rail retainer clips, and place them through the openings from the top. Once seated correctly, with the inner piece fully through the top and bottom holes of each rail, then simply snap the cover pieces to the bottom of the retainer clips. They should snap on very easily. At this point, the repair is complete. Good luck!!!