Level of DifficultyA Bit Difficult
Time to do repair1- 2 hours
Age of ApplianceMore than 10 years
My Maytag Neptune quit spinning. I found an on-line diagnostic tree and traced the problem to the wax motor. Testing indicated that the motor had failed even though it was still getting power. The continuity between the wax motor and control board appeared to test good. Based on the apparent diagnostic results, I found PartSelect, read their reviews, and ordered and installed the new wax motor. Once installed, I discovered the new wax motor would not work. I did some more online research .It helped me to find that I had a burned R11 on the control board. It's great for those who want to try their repair skills before ordering a new control board at nearly $350. I I contacted Neptunehelp.com and explained I had just purchased a new wax motor from PartSelect. Neptunehelp sent me the rest of their Stage 1 Repair kit at a discount by eliminating the wax motor in the kit. The kit included solder, a solder wick, a wire to open the printed circuit board holes, and both a new R11 and Q6. The site had a thorough explanation as to why both electronic components should be replaced at the same time...any why both should be replaced if the wax motor has failed. They also had an excellent video on some tricks about installing the wax motor, and an excellent video review on soldering tips if you want to attempt a repair on your own. PartSelect was OK for as far as it went, and the wax motor I purchased now works as it's supposed to. But I hope they will link to the Neptunehelp.com site to assist those who are more adventurous and have more advanced do-it-yourself skills. If you know anything about a VOM and have ever done a little soldering, it may be a better option than buying a wax motor and control board when only the was motor, R11, and Q6 are needed. I've completed the whole repair, including soldering in the new electronic components, and have just completed one wash cycle...the unit now works like new. If you are unsure about your electrical skills, you might want to stick with PartSelect and buy a wax motor and control board. If you're more experienced, and don't mind spending about $50 before having to spend nearly $400, then check out the Neptunehelp.com site for some good one-stop shopping and some good instructional references. They have a couple of contingency plans if the Stage 1 kit fails to fix the problem.