Level of DifficultyEasy
Time to do repair15 - 30 mins
Age of ApplianceMore than 10 years
I first removed 7 Torx screws holding the plastic housing to the door. Then removed two hex screws holding the
dispenser in place. At first I thought that the wax motor was broken, but measuring it with an ohm meter, it had the same resistance as a new wax motor (about 2-3 kOhms). Examining the release mechanism it looked like the stem at the back of the latch was a bit bent. I replaced both the latch and the slider. However, I probably only needed to replace the slider. After reassembling the pieces, the soap dispenser now works. By the way, as another poster noted, you can only test the mechanism when the dispenser door is closed and the latch is
displaced from its normal position.