F-DL error code; washer wouldn't start

ApplianceKenmore Washer


Level of DifficultyEasy

Time to do repair15 - 30 mins

Age of Appliance5 - 10 years

Tools Screw drivers

John From Falcon Heights, MN

May 27, 2012

Plastic door hook was broken in half and door lock (DL) error code was showing-- though the hook was still in the door (each half held in by its own screw) and the door actually felt as if it was still latching o.k. After reading some things online, I though it was worth buying new hook since it was cheap, and giving it a try. Got it for a total of about $11.00 a little over 48 hours after placing order. It took about a minute to put it in. Then, tried to start the washer and "Voila"-- same error code still appeared! Read some more stuff online and saw a recommendation for "restting" this error by unplugging and replugging the pink wire harnesses at the back left of the top of the machine, after taking off the top (held on by just 3 screws at the back edge). So I did this (after first unplugging power cord), and this time "Voila", it worked! So I assume the error code was initially caused by the broken plastic hook, but the code stayed in the system (even though I had also tried unplugging the power earlier)- and then was cleared off when I did wired harness unplug/replug operation. So the situation was a little puzzling, but still an "easy fix" overall.

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Diagrams and Parts List for this repair

Part PhotoPart DescriptionPriceAvailability

Door Hook/Strike

Part Number: PS391436

In Stock