Fan & stove did not operate.

1st removed 2 screws & removed 2 leads ( then the fireworks started/ did not know the power was still in the leads), so removed the power. On the net picked a fan sw. from a picture & ordered it. The service was swift but the part was wrong ( had 3 contacts rather than 2/ I thought by this time they made one sw. for 2 purposes) WRONG.I called in to explain my problem & Susan M. helped me with the right part & excellant service. Thank you Susan.