One Roller failed. Shaft disconnected from roller. Basket would drop down partially.

ApplianceGeneral Electric Dishwasher


Level of DifficultyEasy

Time to do repairLess than 15 mins

Age of ApplianceMore than 10 years

Tools Pliers

Don From Lake Elsinore, CA

Dec 19, 2007

1 out of 2 people found this instruction helpful

First, I was impressed by how easy it was to identify the parts needed for repair. The one inch grid and 3 pictorial projections is great.
In the process of removing my upper basket to gain access to the defective basket roller, I broke one of the Rail End Caps. At first I thought that I would have to replace the whole upper basket, but then I realized I could order a set of 4 rollers and an End Cap.
I ordered the parts on a Sunday night, got email confirmation on Monday. On Tueaday I checked the shipping status on-line to learn the parts shipped on Monday and arrived in a depot about 30 miles away in the middle of the night. They were put on a local truck Tuesday morning. My doorbell rang about 6 PM Tuesday night. Nobody was at the door but my package was there!
I retrieved the package with four Rollers and two End Caps.

About 15 minutes later I installed one roller and one End Cap. I carefully removed the remaining End Cap, slid the basket out, popped off the old broken roller and snapped the new one in place. I slid the basket back on the guides and replaced the End Caps (one new, one old). It took me about 15 minutes to do the job. Now that I'm "experienced", I think I could do it in about 4 minutes next time!
Decided to save the extra parts I ordered until next time something breaks! The other old rollers were in good shape but were a little stiff so I gave them a shot of Silicone Spray. Works absolutely great now!
Of course I have told my story to a few friends and they were impressed!

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Diagrams and Parts List for this repair

Part PhotoPart DescriptionPriceAvailability

USE GEH WD12X10304 (Now subbed to RACK SLIDE END CAP)

Part Number: PS2370502

In Stock

Rack Roller (Now subbed to Upper Roller and Axle - Kit of 4)

Part Number: PS3486910

In Stock