Trun table coupling broke

I have yet to receive my part and it has been 9 day now (I paid extra for 2 day shipping). But I did call and talk to a guy with your company and he was a big help. He got me the track number, date it was shipped from your offices, refund my some of shipping money and told me if I couldn't get an answer out of ups to call back and they would ship me another one. I would like to thank him for all the help. Great company and I would use again; UPS on the other hand.... Lamar Hughes