Motor produced clacking, raspy noise and did not engage agitator - no washing, no spinning, no draining -

Your website helped me diagnose the problem. The "percentage" information about which repair parts would most likely produce a successful result was very interesting, helpful, and accurate. The video demonstration of the repair job was absolutely spot-on, and enabled me to proceed with confidence, competence, and -thanks to the pause button- at my own pace. The entire process was very satisfying, especially when I was able to cancel a pending diagnostic service call from a national contractor that would have cost over $125 (not including parts). My entire cost was under $40, thanks to you, and the diagnosis was 100% correct. The cost of fixing a problem your self? Priceless. Thanks.