Washer started leaking at the bottom and top agitator staying in one spot and not agitating.

ApplianceWhirlpool Washer


Level of DifficultyEasy

Time to do repair30 - 60 mins

Age of Appliance5 - 10 years

Tools Wrench set
Screw drivers
Socket set

Glenn From Baton Rouge, LA

Aug 20, 2011

1 out of 2 people found this instruction helpful

I have a 5 and a half year old Whirlpool Gold Ultimate Care II washer and water started leaking out the bottom of the machine and the top part of the agitator was not turning. Of course the extended warranty had just expired and I was not expecting these types of problems to happen to a Whirlpool Gold Appliance that is just a little over 5 years old. At any rate, I am not a handy man and was ready to order a new washing machine, probably a totally different brand and throw this old Whirlpool out on the street, but I stumbled upon this site and some online videos that made repairing a washer seem easy and it inspired me to try and fix it myself for a change. I had followed the water pump repair instructional video on the partselect.com website. The only difference is my washer had two screws in the back of the console to be unscrewed first before I could flip the console up with the putty knife. Next, I took the screw driver and took off the clips and opened the unit and used the pliers just like in the video to clamp the hoses, flip the clips up and remove the old water pump and slide the new water pump on, then clamped the hoses on the new water pump, put the clips back over the water pump and I put the machine back together in 45 minutes. No more leaking from the bottom of the washer. Then, I used an 11mm extension socket wrench to unscrew the top agitator. I changed the agitator barrier seal that was busted and the directional Agitator Cogs aka (Dog Ears) in the agitator that took about 25 minutes and I was done, just plop out the old ones and put the new ones in facing the same directon. The old Dog Ears were worn down and that is why it was not agitating. Now the machine agitates the clothes and the top part of the agitator is not just sitting in one spot anymore. It was the best $40 bucks I spent on all the parts and it saved me the cost of a brand new washer and I still have my matching set the Whirlpool Gold Washer and Whirlpool Gold Dryer. There are a lot of free how-to type videos online that can show anyone how to repair a Whirlpool or any other brand washer because they are all basically similar under the hood if you have the old top load washer. If I can do it, then anyone can. Good Luck!!!

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Diagrams and Parts List for this repair

Part PhotoPart DescriptionPriceAvailability

Direct Drive Water Pump

Part Number: PS342434

In Stock

Agitator Directional Cogs

Part Number: PS388034

In Stock

Agitator Cap Barrier with Seal

Part Number: PS1490199

In Stock