Would not Agitate/spin drum

ApplianceWhirlpool Washer


Level of DifficultyEasy

Time to do repair1- 2 hours

Age of Appliance5 - 10 years

Tools Pliers
Screw drivers
Socket set

Tyson From Davis, CA

Aug 03, 2011

0 out of 1 people found this instruction helpful

I put the washer on its side and undid 3 bolts. I also unscrewed the bolt in the agitator itself (this was the one I had to search for but the blueprints(?) of the machine on partselect really helped figure out where to look). With that, a little pry bar and the motor and transmission came out. It was easy enough to figure out how to remove the clips holding them together and I was able to get to the direct drive motor coupling. Because of partselects "likely" problem list, it listed the agitator directional cogs as a possible cause as well, which was removed to access the bolt in the agitator/drum. With it out, I could clearly see 3 of the 4 cogs were broken and it was an easy fix while it was all apart. Whirlpool's website could get you to the part you were looking for but it never recommended possible causes and I would have missed this part. Great Save PartSelect.com. The agitator never worked better (we didn't realize it was barely agitating from the day we moved in 5 years ago because those cogs were breaking off). The big problem I found was the transmission has a tiny hole at the very top that leaked heavy oil out during the night while it was leaning on it side... Very big Mess! I had to take the transmission apart to replace the oil and then replace the seal because I took it apart. Those parts are about $50 if you use the recommended parts listed on partselect.com or whirlpool's website. I used an 80-90 weight gear oil and used a gear oil gasket sealer, which cost about $12 @ Napa Auto Parts. This is not recommended! but this washer is old and should it fail, it will not likely be because of the choice of oil or sealer but will likely be from wearing out and age. This is an expensive "proper" repair that would not have been necessary if the "hole" had been kept upright and the leak prevented. Just FYI.

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Diagrams and Parts List for this repair

Part PhotoPart DescriptionPriceAvailability

Agitator Directional Cogs

Part Number: PS388034

In Stock

Direct Drive Motor Coupling

Part Number: PS1485646

In Stock