Level of DifficultyA Bit Difficult
Time to do repairMore than 2 hours
Age of ApplianceMore than 10 years
Typical disassembly of a Maytag model SAV365ZAWW. Being an older model, I researched the Parts Select web site trying to identify the parts that others had found to need replace when solving the same problem. The web site pointed to a triple lip seal and hub kit as one of the parts that were needed. I e-mailed Customer service, asking questions about the suggested kit but never received a response, additionally the on-line expert feature was not functioning that day. I finally ordered the suggested parts. To Parts Select credit, the parts arrived the next day, even though I had selected the cheapest shipping option.
The delivered PS2177501 - Triple Lip Seal and Hub Kit, indicated on the web site as “Works with your model!“ , did not match the style of seal that I removed from the tub. I contacted Customer Service and explained my issue. The Customer Service representative suggested that I call Whirlpool directly to confirm the correct part, based upon the serial number, which I did. What I found out was the web site had an incorrect item list and I had received the wrong item. Parts Select arranged for the return of the part and assisted me in ordering the correct part. Once again, the parts arrived the next day.
The reassembly basically went well, following the provided instructions. This was the first repairs on what has otherwise been a very reliable machine. It now works and sounds like it is new.
Aside from the web site Parts Select handled the issue well. A word to the wise. If the parts diagram suggests that there are different series within a model, be sure to confirm that you’ve made the proper parts selection