handle broke off

Well first off I would like to say I shouldn't have to repair a high end appliance that's not even 3 years old. Okay I took the inside of the door off. It was just snapped in. There was a piece of metal covering one of the screws(the top one). I wasn't about to take it out so I drilled an access hole to the screw. Pulled the two screws, replaced the handle, replaced the screws and that was it. The most time was spent trying to figure out how to get to the broke handle to get it off.