Frige Door Wouldn't Stay Closed, Would open when freezer door was closed.

ApplianceWhirlpool Refrigerator

ModelED5RHAXNQ00

Level of DifficultyEasy

Time to do repair15 - 30 mins

Age of Appliance5 - 10 years

Tools Nutdriver
Screw drivers
Socket set

Michael From Las Vegas, NV

Jun 29, 2011

10 out of 10 people found this instruction helpful

Parts arrived at 2:30PM.

Read instructions, gathered tools, and went to work. I'd already watched an online video at your site on how to do the repair.

Removed the hinge cover covering the hinge top by using a nut driver to remove the single screw holding it in place. (The video described an older frige and it did not have a screw. I figured that out when I finally went and got a ladder. I had tried to pop it out like the video shows.) There are three screws holding the hinge top in place. I tried using the nut driver to remove the screws but they were pretty firmly in place. I resorted to using my ratchet wrench and that made it easy. (Keep track of your screws, one of mine rolled under a cereal box on top of the frige and I thought I would never find it.)

I had emptied out all the items on the door of the frige, removing the shelves. It was easy to lift the door off of the bottom hinge and lay it on its side against the ladder. At this point I had my son hold the door steady (its kind of unwieldy and 'slippery' when you are trying to remove a screw from the bottom of the door.)

I removed the screw that held the plastic Door Closer, Upper Cam using the nut driver. I used a straight bladed screw driver to pry the old part out of the door (it has an insert for the hinge pin and it had been in place a long time). I also cleaned off the bottom of the frige door (you would be surprised what gets stuck on there - obviously someone spilled oranged juice on the floor and it splashed up on the bottom of the door). The old part had a lot of particle dust that came off it when I removed it. The new part popped right into place and I screwed it back in. The video shows that the repairman had to use a drill and tap set to rethread a larger hole but I just put the old screw back and it held fine. The video also showed the repairman adjusting the Door Stop Bracket but I didn't have to do that, the new cam installation wasn't impeded by the bracket.

I moved to the frige cabinet (again, good to have a second pair of hands to keep track of the door and not let it get damaged while I turned my attention to the Door Closer, Lower Cam. I used the nut driver to remove the screw holdin it to the hinge bottom. It came off easily (it practically fell apart and turned to dust). I placed the new cam and screwed it in using the old screw. No problem.

You could put the door back on with one person but it helps to have two. One to manhandle the door and the other to place it on the lower hinge post.

I put the upper hinge back on and put in the three screws but I left them lose so that I could adjust the door. When I tighted the single screw closest to the door after positioning the door, we tested how it opened and it was hitting the side of the interior cabinet when it closed - you could feel it dragging and it made a clunk/swoosh sound. We readjusted the door using the outside upper corner as a guide and retightened the screw. This time there was no problem. We tighted the other two screws using the ratchet wrench and then put the plastic hinge cover back on with the single screw using the nut driver.

Took us about 25 minutes and made my wife very happy (biggest benefit). The door now 'locks' open and 'locks' closed just like when we bought it and the two doors are aligned (level accross the top) which should have been a dead giveaway that the door closing cams had worn down.

Done by 3:00PM.

Help other customers find the most helpful instructions.

Were these instructions helpful?

Diagrams and Parts List for this repair

Part PhotoPart DescriptionPriceAvailability

Lower Door Closing Cam

Part Number: PS327641

$3.96
In Stock

Lower Door Closing Cam (Now subbed to Door Cam)

Part Number: PS4082687

$4.11
In Stock