Level of DifficultyEasy
Time to do repair15 - 30 mins
Age of Appliance1 - 4 years
Jack From Naperville, IL
Jun 10, 2011
65 out of 74 people found this instruction helpful
My Kitchen-Aid ice dispenser had stopped working. I ordered parts and began the repair as soon as the parts arrived. Removed front cover of the ice dispensing station. Two screws at the bottom of the faceplate, under the tray section. Opened the freezer door and removed the ice bucket. Under it I found the connecting drive shaft that links to the auger inside the bucket. Two screws were easily removed and the parts lifted out. The drive shaft was now exposed and could be lifted straight up and out. Back to the front of the door. Now I got to work on the motor itself. It was under a piece of cardstock that protects the area from accidental electrical contact. The motor is held on with 4 screws. The nut driver removed them easily. The new motor was an exact replacement. I substituted the old motor with the new one. At this point I dropped in the new drive shaft from above, inside the door, and made sure it mated properly to the auger motor. Then I re-aligned the holes of the motor bracket, replaced the screws, redressed the wires in the area and put the face plate back on the front of the freezer door. Put the ice bucket back in place, and it worked. Took about 20 minutes.
Saved myself a ton of money having a serviceman come out.