Detergent / Rinse Dispenser did not function. Detergent door would not close

ApplianceWhirlpool Dishwasher

Model

Level of DifficultyA Bit Difficult

Time to do repair30 - 60 mins

Age of Appliance5 - 10 years

Tools Socket set

Pamela From Saint Peters, MO

May 26, 2011

15 out of 18 people found this instruction helpful

Replacing the actual part was easy. Getting to it was the slightly difficult part. Here's how it went:
Remove the torex type screws surrounding the inner door - this was the easiest part. The screws came right out, but be careful. Removing the screws near the top (was controls) part will release the seaparate top part. Once you do that, it's only held by wiring, and you don't want that to break, so treat this part with care.
Remove the bolt screws holding the outer door to the inner door - so the inner white door containing the dispenser to be replaced, and the outer door separate, but are held together by these bolt screws. You need to remove these to separate the doors further giving you easier access to the dispenser. Some of these bolt screws were in challenging positions to reach.
Disconnect dispenser wiring and replace part - Remember where the wires go, so mark them before removing them. The part is held in by 6 bolt screws. Once removed, the part easily came out. Pop the new one in, screw the bolts in, plug the wiring back up.
Put all parts mentioned previously back together.

Now even though we gave the correct model # of our unit, the part sent did not match 100% what we replaced. There was an extra wire plugged to ours. The connector to plug it to does not exist on the new part. My assumption is this wire is for detection of rinse agent (illuminates a ligth on the front panel if empty) - so we just left this unplugged. The new part has a manual, visual gauge on it anyway which I prefer, so this was not a big deal. This is just warning for others that do this kind of thing.

All in all, it was a well worth it repair. $50 as opposed to $500 for a new unit and installation. We will definitely be looking to this site again for items we feel can be repaired. THANK YOU!

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Diagrams and Parts List for this repair

Part PhotoPart DescriptionPriceAvailability

Detergent and Rinse Aid Dispenser

Part Number: PS973797

$50.59
In Stock