broken water dispenser spout

ApplianceKitchenAid Refrigerator


Level of DifficultyA Bit Difficult

Time to do repairMore than 2 hours

Age of ApplianceMore than 10 years

Tools Nutdriver
Screw drivers

thomas From corona, CA

May 22, 2011

8 out of 10 people found this instruction helpful

part arrived within 24 hours.
1. remove plastic front of freezer door water and ice dispenser by looking at bottom edge of plastic for two slots within which to place a stiff scraper blade. very difficult to pop loose and very fragile plastic so take care not to break it. it just pops off two spots on the bottom side and hangs from the top no screws or anything.
2. remove the two screws holding the water dispenser spout in place. oh yeah don't forget to turn the water off.
3. this is a long plastic water tube that runs from the dispenser thru a plastic tube channel set in the solid foam core of the door thru the bottom hinge and connects to the water inlet junction.
a. this replacement must be pulled from the dispenser area thru the door and out the bottom but it will not fit without cutting off the end of the spout. the hole in the hinge that it passes thru at the bottom of the door is to tight to allow anything other than the thickness of the tubing.
b. pull the spout end of the tubing upward after disconnecting at the bottom in front behind the air grill. if it moves freely you are in luck - if it does not move freely then it is taped in place on the back of the dispenser area and now that whole assembly has to be unscrewed from the front of the freezer door in order to remove the tape so that the tubing can be pulled thru.
4. once the tubing pulls easily as short distance in either direction it is time to attach the new tubing to the old tubing and pull it out the bottom of the door. i tried to use tape but it pulled off when i got to the door hinge on the bottom and it would not fit thru the hinge.
a. on my model even one layer of tape would not fit thru the hinge. so i put some bricks under the freezer door to hold it up and removed the bottom hinge off of the tubing that was disconnected only a short distance away.
5. use tape or place a screw with the head removed into both the old tubing and the new tubing so it can be pulled from the bottom moving the new tubing into place.
mine broke off in the middle of this process and i had to remove the freezer door. take it completely apart to expose the conduit the tubing slides thru, then run an electrical fish tape thru the conduit and drag the new tubing thru, not a fun process but doable - just takes a bunch of extra time.
6. once the tubing was out the bottom i could then simply thread it thru the hinge easily and reassemble everything.

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Diagrams and Parts List for this repair

Part PhotoPart DescriptionPriceAvailability

Nozzle and Tube Kit

Part Number: PS371704

In Stock