Freezer not defrosting/water line freezing inside freezer door

ApplianceGeneral Electric Refrigerator


Level of DifficultyReally easy

Time to do repair30 - 60 mins

Age of Appliance5 - 10 years

Tools Pliers
Screw drivers

Jeff From Elk Grove Village, IL

Apr 28, 2011

11 out of 19 people found this instruction helpful

The problem I noticed was the temperature in the freezer was not cool enough. I also noticed ice forming inside the freezer.
Easily found that it was the defrost heater. Very easy to replace. Google it and you will find videos for it.
I have been having a problem with the water not working for a few years now and knew that it was freezing inside the freezer door. Just decided not to used the water.
While I was researching my defrost problem I decided to look into the water line problem and found that there was a kit for this (WR49X10173). Call GE! The customer service was great. They sent me one out at no charge. I will be returning this kit to parts select today.
Now the kicker....
Freezer is acting crazy now (about a week after I did the repair). The temp in the freezer was getting to -20 degrees according to my 5 dollar freezer temp gauge. I did talk to a service guy and he said it is almost impossible for a freezer to get that cold. Maybe my thermometer is not accurate, but it did seem that it was running when it didn't need to be running. The temp in the freezer was definitely cold enough.

Help other customers find the most helpful instructions.

Were these instructions helpful?

Diagrams and Parts List for this repair

Part PhotoPart DescriptionPriceAvailability

Dispenser Water Tube Heater Kit

Part Number: PS1766223

In Stock

Defrost Heater Harness Kit

Part Number: PS1993872

In Stock