Hinge at base of doors cracked and broke causing door to slip down when opened

ApplianceGeneral Electric Refrigerator


Level of DifficultyEasy

Time to do repair30 - 60 mins

Age of ApplianceMore than 10 years

Tools Pliers
Screw drivers
Socket set

James From Cromwell, CT

Apr 02, 2011

9 out of 9 people found this instruction helpful

Note difference between Freezer and Fresh food door.
Also, did not need the Door Stop but should have ordered one water tube union (PS299116). See Freezer below

Fresh Food Door
1. Removed cap at top of fresh food door (Philips screw) and used socket wrench to remove two hex head screws from top of refrigerator.
2. This allowed door to be lifted off base.
3. Removed door stop, hinge shim and broken cam riser from door using socket set and nut driver. Two hex head screws.
4. Replaced all three parts with new parts, re-attached using existing Hex Screws. Make sure cam riser is aligned properly to allow door to fit back on hinge. If it's slightly off, the door will not settle on hinge properly.
5. Replaced door, make sure it aligns properly before tightening Hex Screws to top of Refrigerator. Replaced cap at top.

Same process for freezer door except:
a. At the top of the door, I had an electrical connection due to Ice/water dispenser in the door. This connection is fairly easy to disconnect.
b. There is a drain tube that runs inside the door and through the hinge assembly in the base of the door. The door can not be removed unless the tube is disconnected or cut. There was a Water Tube Union (PS299116) just beyond the bottom hinge which I was able to disassemble to free the tube. However, this took considerable force and luck and I would recommend you consider buying a new part in case it breaks or you need to cut the tube. Otherwise you will not be able to get the door off. Once the tube is disconnected, it easily slides through the hinge and the door can be removed.

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Diagrams and Parts List for this repair

Part PhotoPart DescriptionPriceAvailability

Hinge Cam Riser

Part Number: PS284596

In Stock

Door Hinge Shim

Part Number: PS298522

In Stock

Door Stop

Part Number: PS299695

In Stock