Washer made a loud banging noise at end of spin cycle, leaked water and agitator seemed loose

ApplianceWhirlpool Washer

ModelGSX9885JQO

Level of DifficultyEasy

Time to do repair1- 2 hours

Age of Appliance5 - 10 years

Tools Pliers
Nutdriver
Screw drivers
Socket set

Dexter From Milwaukie, OR

Mar 25, 2011

192 out of 225 people found this instruction helpful

After entering the model number of your appliance you will be taken to a page where all of the parts are displayed by sections. On that page about in the middle there is a heading called "Find Part By Symptom." I figured out from there which symptom the washer had and read what other people were saying and how they made the repairs. Basically I had three problem areas, Noise, Leaking and a problem with the agitator. I focused on the loud noise first and decided I needed to replace the clutch/brake assemblies. I found the clutch parts page and on that page there was a video on how to make this repair. This video is all you need to gain access to all moving parts located under the cabinet. Which ever part you are replacing, I recommend watching this video! After removing the console, back panel and cabinet then laying the machine on its back just as seen on the video, I had access to the water pump, motor, transmission and related clutch/brake parts. As it turned out I did not need the clutch/brake assembly but as a precaution and because the parts were cheap, I replaced the motor coupling, water pump and tub wear pads. I decided to replace the agitator assembly because of several worn parts associated with the dog ears/drive shaft ETC. I put the machine back upright and took off the top cap on the agitator, then there is an inner cap with seal that gives access to the 7/16" bolt you must remove to remove the agitator. However once the agitator was removed I noticed metal shavings and play in the shaft. I used a spanner wrench to remove the spanner nut. I removed the Plastic Tub Ring (has several clips around the outer tub), then removed the inner washer tub to replace the Drive Block. Replacing the Drive Block stopped the loud noise at the end of the spin cycle. Now just reverse the order to put the machine back together and your done. For my situation it was best to take the machine apart and decide which parts I needed before ordering to minimize errors. These machines are made very cheaply and are designed to brake at some point in time and it is very easy to determine which parts are worn because most are made of plastic. In this process I also noticed where my leaks (did I say Leaks) were coming from. There were two hose clamps installed improperly from the factory, so check all clamps, hoses ETC. and you should be good to go.

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Diagrams and Parts List for this repair

Part PhotoPart DescriptionPriceAvailability

Tub Wear Pads - Package of 3

Part Number: PS334620

$10.35
In Stock

Direct Drive Water Pump

Part Number: PS342434

$29.85
In Stock

Agitator Bolt

Part Number: PS348478

$4.46
In Stock

Centerpost Gasket

Part Number: PS349385

$3.07
In Stock

Drive Block - 2 5/16" High

Part Number: PS349903

$15.39
In Stock

Agitator

Part Number: PS350868

$70.46
In Stock

Direct Drive Motor Coupling

Part Number: PS1485646

$20.99
In Stock

Inner Cap Seal

Part Number: PS1490170

$2.88
In Stock