Level of DifficultyEasy
Time to do repair15 - 30 mins
Age of Appliance5 - 10 years
patricia From Chicago, IL
Mar 17, 2011
27 out of 36 people found this instruction helpful
You WILL need a star-tip screwdriver for this COMMON DU915 repair. We already had one.
The plastic "wing" nut which keeps the lower sprayarm attached to the pump assembly cracked inside where the threading on each part meets. Have been reattaching the nut to the Pump outlet for a year or so with super glue and finally found PartSelect.com. My husband had to fix this with a star screwdriver and vice grips (and he is super strong)-- otherwise an easy fix using just the manual supplied by the manufacturer. I just noticed the virtual repairman feature on partselect but we didn't need to go there.
The starhead screws that hold the pump outlet in place were on super tight. Other than that, no problem. It has been a week and the dishwasher works like new.
I ordered the parts online at 9pm at night and had the parts in my mailbox the next day - LESS than 24 hours later. How is that even possible?
Just ask anyone who knows me...I am NOT easy to please when it comes to customer service in any realm of the retail world - I have to say without any doubt PartSelect is the BEST experience I've had in my entire shopping life. It's as if customers run this company. I only wish they sold car parts, groceries, clothes and food.
I will be back to purchase again, I'm sure and I know it will go just as smoothly.
PartSelect.com...Please call me when you are ready to launch an IPO!!!!!!!