Washer basket shaking / thumping during spin

ApplianceMaytag Washer


Level of DifficultyA Bit Difficult

Time to do repair1- 2 hours

Age of Appliance5 - 10 years

Tools Pliers
Screw drivers
Socket set

Dan From Seattle, WA

Nov 29, 2010

2 out of 5 people found this instruction helpful

Washer was shaking/thumping during the spin cycle for even the lightest loads. Previously changed the suspension springs, and the problem was not resolved.

I was able to locate the service manual for this washing machine online and download the PDF for free. Getting this will provide dis-assembly instructions and photos.

Sorta like requiring that you disassemble an engine in order to change the oil filter. Engineering suggestion here for any Maytag folks cruising the site. Mount the snubber ring with it's own clamping ring so that you can change it (snubber) without removing the agitator & spinner basket from the tub. Think something like this... Remove suspension springs, remove hoses, flip entire assy. upside down, then replace snubber ring without any further dis-assembly.

I followed the service manual's recommended approach, here are the basic steps:

1) Open the small back cover and detach the wash drum's drain hose at the waste pump, and while you've got back of the unit visible, tip forward and unhook the drive belt from the motor, pump and agitator.

2) Use a spatula or putty knife on the front seam between the lid and the lower body to unlock the spring latches which keep the top on. Flip the top up and back to get into the basket area. Take off the front cover so you can see the wash drum.

3) Remove the top cap/splash guard around the wash drum by pressing the cap/splash guard down while unhooking the little ears.

4) Remove the fabric softener cap from the center of the agitator and remove the bolt that's down the center of the agitator. This will require a socket. Remove agitator and plastic skirt that goes around the bottom of the agitator.

5) Remove the plastic sealing nut. This nut has a number of small plastic points on it and I broke a number of them off with the channel-locks while removing this. You may need to order a spare.

6) Remove the washing drum.

7) Use the spanner to remove the basket hub. I made a spanner out of some scrap steel parts I had and mounted using the screws I took out in step 5. If you have a spanner, you're set here.

8) Unhook the suspension springs and you should be able to lift the entire unit right out of the base.

9) Remove the cap on the bottom pulley and pull the E-clip that holds locks the pulley in place. Remove the pulley and plastic gears which mesh with the transmission shaft.

9) The snubber ring (the problem here) is located under the brake plate/ring on the very bottom. The brake assembly is preloaded with a spring inside, the manual says to use a special spring compressor while assembling. I didn't have any trouble holding it down while I had my 5 year-old daughter start the screws for me. Remove the 6 small screws around the brake ring and remove the shards of the worn out snubber. Replace with new snubber and start re-assembly.

Possible Shortcut:

After doing this, I see it may be possible to shortcut the factory directions. I can't guarantee that it will be successful, but after doing it I don't see any reason it wouldn't work. Following above numbers:
1) Do numbers 1-3 above.

2) Jump to step 8, remove the suspension springs and just get the entire drum removed and inverted. Don't mess with the legs, don't mess with the attachments or anything. You will only need to work on the pulley.

3) Remove the drive pulley and brake retaining plate. Shouldn't need to do anything with the inside of the washing drum here. No need to mess with the seals and/or plastic nuts.

4) Replace snubber and reassemble.

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Diagrams and Parts List for this repair

Part PhotoPart DescriptionPriceAvailability

Snubber Ring

Part Number: PS1792928

In Stock

Brake Stator

Part Number: PS2038295

In Stock