Leaking Water Pump

The WEB site is excellent, and I believe has been put together by very experienced repair people.

The Trouble shooting tree is excellent, it went right to the problem.

I would give the whole repair operation an EXCELLENT Rating except for one show stopping omission.

The console on my unit is SCREWED to the TOP REAR of the washer.
This step is missing in the video. The two screws are easy to miss as they are in a recessed area. Also the console is attached to the top with plastic fitting that fit into recessed openings in the top. To make matters worse, using a putty knife to release the spring clips may actually damage the plastic fittings.

It may be that the manual covers this change, but I did not print it out. A possible solution might be to put a warning in the video to inform the repair person to look in the manual for this change.

Over All - A VERY GOOD JOB. I will use it again if needed, and I have sent your URL to several of my friends.

Robert Hopkins, TN