Ice Maker did not make ice

ApplianceKitchenAid Refrigerator


Level of DifficultyA Bit Difficult

Time to do repair30 - 60 mins

Age of Appliance5 - 10 years

Tools Nutdriver
Screw drivers
Socket set

Dominick From Oak Hill, VA

Nov 16, 2010

0 out of 1 people found this instruction helpful

This was actually a two-parter.

I jumped on PartSelect (luckily) and read through the many helpful guides to trouble-shoot my problem. I first thought it might be the controlling unit circuit boards, until I happen-stanced upon the great tip of first checking the resistance to the water valves. Voila ... one of the valves read 500 ohms ... the one to the freezer said 3 ohms! That valve is clearly marked as to which valve goes to which water supply. I then watched the GREAT video on what I should expect. After ordering the part and getting the fridge back out, I spent a maximum of 6 minutes. EVERYTHING worked as advertised ... except it STILL wouldn't make ice. (I knew the valve was good as I ohm checked before installing. So I again searched the trouble-shooting databases. Computer boards? NO! Some nice lady mentioned that someone told her that if the ice tongs were point aft, it was a problem with the timing motor which is part of the controller inside the motor that turns the tongs.

So ... it was back to pulling the ice-maker unit and checking for broken parts. WELL ... factor installer evidently jammed the unit into the track on either end of the icemaker so I spent about 1/2 hr removing the two screws off the ice-maker door and more than gently prodding on the ice-maker to free it off it's tracks. You ONLY have to remove the 1 screw from the back, bottom right to gently prod the cover off the electrical connector. With that removed and the unit slide off the sliders (watch that left hand tong that latches to the bottom left side). Holding the unit in one hand you'll need to pry the catch up from the front of the connector and slide apart. With the unit on your favorite counter, you can NOW remove the other three screws from the bottom of the unit that are holding the ice maker unit to the tray. Pry the white cover off the motor unit and remove the three screws holding the motor to the unit and tong shaft. Note as others have, that when you install the new motor unit, you'll need to ensure the half-round tong rod fits correctly into the motor assembly. Now it's a matter of reversing all the foregoing and sliding the unit back into the freezer. Took me 1/2 hour to remove this unit and 6 minutes to re-install. Let's hear it for the old assembly line!!

My wife thought I was a genius and it only cost $140 for the parts!! YAY PartSelect!!

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Diagrams and Parts List for this repair

Part PhotoPart DescriptionPriceAvailability

Water Inlet Valve Kit (Now subbed to Water Inlet Valve)

Part Number: PS3497634

In Stock