Level of DifficultyA Bit Difficult
Time to do repair30 - 60 mins
Age of ApplianceMore than 10 years
First we disconnected power to the oven. Then we removed the two screws that attached the oven control panel cover to the body of the oven. Next we removed the screws that secured the faulty clock assembly to the control panel. Then we un-installed the three cable/connectors. The two wire cable/connectors were simple pull-outs. But with no instructions in either the Users Manual or shipped with the replacement part, we had no idea how to un-install the ribbon cable. Fifteen minutes later, much trial and error, and simple blind luck, we finally realized that we simply had to lift up the connector ears and the ribbon cable would disengage. Then it was a simple matter of seating the replacement assembly, installing the two screws, re-installing the three cables, reseating the control panel cover and re-installing the cover screws. Once power was restored to the oven, the clock was reset. We tested the oven temperature and the timer. All was well once again.
Question: Would you like us to return the faulty Jenn-Air part for trouble-shooting?
Recommendation for the future: Send some simple installation instructions. We both have computer manufacturing asembling experience but never worked with a ribbon cable connector like this one. That connector was a major stumbling block for us. A simple changeout turned into a 30+ battle.
But, I would like to thank you for the quick shipment of this part. It was ordered on a Monday and received in Wednesday's mail. That so FAST! and very much appreciated.
Your website is now in my Favorites and in my email address book. Thank you once again for all your help.
133 Lake View Drive
Spicewood, TX 78669