Level of DifficultyEasy
Time to do repair30 - 60 mins
Age of ApplianceMore than 10 years
Roger From Silver Spring, MD
Nov 02, 2007
22 out of 22 people found this instruction helpful
I suspected that the wax motor had gone bad based on reviews I had read. The repair requires a TORX bit to remove seven screws holding the plastic cover on the inside of the door. I sat in a chair with the door resting on my knees and took the screws out. Once open, the two wax motors are under the cover and easily accessible. You simply pull the wax motors out and detach two wire plugs. You should note how the wires are attached. The wire plugs were a little difficult to pull off but with a little effort they came straight off. Once new wax motors were installed, the soap dispenser opened.
I was also using a gel dishwasher detergent and was told that, for some reason, it might have begun to act like glue and this might also have prevented the soap dispenser from opening. I switched to powder and that did not solve the problem leading me to replace the wax motors. The soap dispenser spring seems a little weak so I have continued using powder.