broken handle

We couldn't order just the handle - the entire assembly was around $25 - less than a service call. I read beforehand how easy this was, but I couldn't get the old assembly to "unplug" from the existing prongs and wound up just removing the ceramic pieces from the new assembly so I could leave the prongs plugged into the old. Works fine, but still have no idea how to unplug those prongs and it was frustrating to have paid for the new ceramic parts and not be able to use them. Rated it as "easy" instead of "really easy" because of that.