ApplianceGeneral Electric Washer
Level of DifficultyVery Difficult
Time to do repairMore than 2 hours
Age of ApplianceMore than 10 years
3 out of 10 people found this instruction helpful
Trouble shooting on internet only mentioned worn drive belt as a cause for no spin. No mention of the possibility of a transmission problem burning out the centrifugal clutch. So the drive belt was ordered and when I checked tracking when it was late, I was informed that it was already delivered and signed for by some stranger, jmorris. Later that night I found the package at my door to late to do the repair that night. The next evening the repair was attempted and it was not difficult with the youtube video for guidance. Back together but it did not spin or agitate. On the third run dthrough the procedure I noticed that the clutch was really hot and the notor was not locked. But the big pully would not complete but bart of a revolution and hard stop. The repair was a failure and after the time spent diagnosing the wrong problem with inadiquate trouble shooting on the internet chart and the time ordering and waiting for the second chance delivery. The failed repair delayed to the point that the customer did not have time to do their laundry berore their weekend trip. They will have to get a new machine after waisting so mych time with a less than fully informed repair attempt. The internet trouble shooting help was inadequate. The delivery of the parts was botched using FedEx instead of UPS. At the last minute after hours of involvement it came to light that the machine was history and we were suckered into buying the wrong part and running out of time for the customer to ready their clothes for their trip. I felt so bad of the machine resisting the repair process thaqt I discounted my labor time and told the customer pay me what they felt would be ritght. It was not all part selectt's fault but they had their page in the story.
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Part Number: PS270803