Ratchet assembly in upper half of agitator would not engage.

Fabric softener dispenser snaps in. Apply sideways pressure to snap out. Reach inside agitator and remove agitator cap barrier seal by pulling on tabs. Using socket with extension remove center bolt and rubber seal. Remove upper agitator assembly. Follow instructions provided in agitator repair kit to replace and re-install ratchet ratchet dogs and carrier. Reassemble in reverse of disassembly. Note: Apply a small amount of liquid dish washing detergent to agitator barrier cap seal to ease in re-installation.