Level of DifficultyReally easy
Time to do repairLess than 15 mins
Age of Appliance5 - 10 years
I removed the 2 phillips screws on the bottom of the front panel. Then checked around to find the belts were actually below the floor panel.
I pulled the washing machine away from the wall and tilted it bacwards and found the pump belt was off the pully and the drive belt was badly damaged. I replaced the 2 belts which took no tools and about 3 minutes to accomplish then resecured the front panel, pushed back in place and leveled. Complete repair from diagnosis to back in operation took less than 15 minutes.