ApplianceKitchenAid Microwave
ModelKEHC309JBL4
Level of DifficultyDifficult
Time to do repair1- 2 hours
Age of Appliance5 - 10 years
Tools
Wrench set
Pliers
Screw drivers
All screws easily accessible except for one on bottom of door. It was tough to remove, even tougher to reinstall. Took some time and a unique combination of patience and small tools.
My biggest problem was getting parts. I ordered what was shown in the exploded view - a spring. I received one spring. When I took the door apart I found 2 springs both different (a left and a right). Only one was broken and the spring I received just happened to be the wrong one. It took a phone to work things out and get the other spring shipped.
It would be good if the exploded view showed both springs. It would be better if the part number would just include both springs. Come on, handling, packaging and shipping costs more than these simple springs. If one spring breaks there's a chance the other is about to go. Shipping the pair to customers so we can replace both just makes sense to me.
MSW