When I pushed the latch button I heard a crack sound. The button was no longer working after that. Therefore, I could not open the door.

ApplianceWhirlpool Microwave


Level of DifficultyEasy

Time to do repair15 - 30 mins

Age of Appliance5 - 10 years

Tools Wrench set
Screw drivers


Jan 26, 2010

12 out of 16 people found this instruction helpful

The hardest part was taking it down from the range hood stand. Without being able to open the door, the glass carousel was moving around. We removed about 7 screws. Luckily we had the special type of allen wrenches (ones with a hole in the middle). It was easy to see what had broke and that it would not be fixable. We tied fishing line to the door hooks so that we could use the oven until the part came in. When I seached the internet and logged onto your site, keyed in the model # and the item I needed was the first item with a picture. I was absolutely sure it was the right part. The price seemed high, but I checked with our local applicance where I bought the oven and it would be the same cost from them and they have always be reasonable. Ordered the part, arrived within 2-3 days and it took only 30 minutes to install. You need to press down on the side of the part (spring loaded) to pop it in place. Helpful to turn the oven on its side to get leverage. Just go slow as the part is plastic. I will use your site again. Thanks.

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Diagrams and Parts List for this repair

Part PhotoPart DescriptionPriceAvailability

Door Latch Bracket

Part Number: PS972837

In Stock