Level of DifficultyA Bit Difficult
Time to do repairLess than 15 mins
Age of ApplianceMore than 10 years
At approximately 1 a.m. last Monday, I tried to be the "good wife" and make some Crystal Light for my diabetic husband, who had gone to bed early as he was not feeling well. As I went to place the pitcher in the frig, I knocked over another pitcher of red juice and a bowl of fruit, also with red juice, spilling it all over the floor. Cleaned it up, but still noticed red juice under the trim of the glass crisper shelf. Decided to take the shelf out and wash it in the sink which required taking out the crisper drawer...which required moving all the stuff off that glass shelf too When I did so, I put 2 cans of tea on the counter and accidently hit a can with the shelf; knocked the can off and it hit just right to start spewing iced tea all over the floor in addition to the red juice I had just cleaned up! In my effort to compensate for hitting the can, I struck the shelf on the edge of the sink, shattering the glass into a bazillion pieces! It was made of safety glass, fortunately, but not wanting to take any chances, decided to wet mop the floor after sweeping up the glass and removing the thousands of pieces from the dual sinks. By the time I got all of this done, it was nearly 4 a.m.! I got online, found this website and was able to locate the proper parts with the help of the excellent staff available online and by phone. I ordered the shelf, along with 3 other pieces I thought I might need; the box came in 2 days! I fixed the refrigerator in less than 15 minutes, which included opening and disposing of the box and sent back two pieces of trim I discovered I did not need. I also got a replacement drawer for the bottom shelf which had been broken for a couple of years. The staff helped me with the returns, and not only have I returned them, I have already received notification and credit to my account! These folks are excellent! Thanks for helping this poor old woman in distress, and I hope the staff, and all of you reading this, have a very Merry CHRISTmas and a wonderful 2010! ?