Level of DifficultyEasy
Time to do repair15 - 30 mins
Age of Appliance1 - 4 years
Problem 1: The dishes on the top rack were frequently still dirty, as if they hadn't gotten rinsed thoroughly (especially in the corners). We have now replaced both the upper and lower docking stations in the back of the machine. Washing has much improved. I no longer have to post-wash my glasses!
The docking stations snap off. Just be careful that the little gray flappers don't fall down inside the column they are attached to. You will have to remove the column (metal snaps on roof and back wall, then wiggle free from the bottom center) and fish them out. Our docking stations showed significant wear on the rim of each opening, as if things were not lining up correctly and it rubbed each time the rack was pushed back in. None of the flappers, old or new, seemed to create a fantastic tight seal against the rims. Perhaps they are meant to be pushed closed by the rushing water in the column?
Problem 2: Broken door handle/latch
This is the second door handle/latch that has broken on this machine (only 5 years old). We had the same model in our previous house, and had to replace that handle within 2 years, as well.
Replacement is simple removal of about 10 screws to open the door compartment. The part comes with new switches attached on the posts on each side, but they are not needed. Push in on the 2 little little prongs to snap them off, and use the existing switches (two brown and black little rectangular things attached to wires on the old latch). They just push on to the new part once you depress the little switch mechanism. Align the new latch with screw holes and replace screws.
So 2 new dishwashers (one in 2002, another in 2004), each needing a new latch after about 2 years, and one of them needing ANOTHER new latch after another 2 1/2 years. We did notice this part was redesigned when we replaced the latch the first time on the 2004 DW. Much easier to replace! However, the point that stresses/breaks is still molded plastic around metal pins. That's the weak point. Poor design.