Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing reviews that matched. Try using some different or simpler keywords.
★★★★★
★★★★★
Joseph C - September 25, 2022
Verified Purchase
Easy repair, took me about 15 minutes to put it in.
Thanks for the quick response. The part arrived and was in perfect condition. Will be ordering again when needed.
★★★★★
★★★★★
Dawn W - September 18, 2019
Verified Purchase
Meh
My friend, a master electrician, tried to replace the switch on my Jenn-Air Convertible Cooktop Model C228. This switch was listed as a suitable replacement part for the switch. the layout of the connections was not the same, nor were the markings for each connection point. He chose the best options he thought would work, but when the breaker went back on the indicator light was lit and the switch was on despite the setting being "off". Also the knob was a very snug fit and when we pulled it back off the stem, the stem itself snapped off.
★★★★★
★★★★★
Jon W - May 2, 2019
Verified Purchase
Correct part rapidly delivered
I needed some parts for a very old Jen Air cooktop. PartSelect told me the part I needed and had it delivered within 3 days. It was the correct part and it was delivered when promised. Can't ask for more than that.
★★★★★
★★★★★
Gil G - October 7, 2018
Verified Purchase
another bump in the road
not the right configuration for the positioning of the blades. In the process of securing a refund.
★★★★★
★★★★★
Beth L - March 22, 2018
Verified Purchase
wrong part for my appliance
The parts I received on March 16,2018 are the wrong switch for my Jenn Air cook top. I had ordered part number PS11757568 Surface Burner Infinite Control Switch before from you and it worked for my burner. But this time, your web site directed me to another switch with the following message.
You searched for PS11757568 but the manufacturer replaced it with this part.
PartSelect Number: PS12347302
Manufacturer Part Number: W11120795
Manufactured by: Whirlpool
This switch has recessed connectors and the switch knob stem is set at 45 degree instead of 90 degree. In searching other web site for the correct switch, I found a switch that looked most similar to my Jenn Air switch is PartSelect number PS12070671, manufacturer Part number W11088181, manufactured by Whirlpool. I returned the switches for refund. I am unhappy that I have to paid shipping expenses for the wrong switch.
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Customer Repair Stories
Average Repair Rating: 4.2 / 5.0, 25 reviews.
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Sorry, we couldn't find any existing installation instruction that matched.
Replace a couple of infinite switches and cosmetics
Remove knob by pulling up, remove nut securing switch to scutcheon plate then remove to screws under fan grill to remove skutcheon. Remove wires from switch by pulling female off of male connection, replace switch in reverse order. OEM switch termination and orientations are slightly different, ensure wiring is placed correctly. Easy inst
... Read moreall, remember to lock out energy source first.
Your staff helped me find the updated replacement that worked and when I was having some connection issues helped me get it right!
Ray from NESCONSET, NY
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Wrench (Adjustable)
2 of 2 peoplefound this instruction helpful.
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Right front burner switch burnt out
Shut off power. Removed screws holding panel.Removed wires from old switch.Installed wires on new switch and reinstalled panel.EASY
FRANCIS from MILLBURY, MA
Difficulty Level:
Very Easy
Total Repair Time:
15 - 30 mins
Tools:
Nutdriver, Screw drivers
1 personfound this instruction helpful.
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Burn was full on or "high" at any switch position other than off.
Followed other's instructions from the web site: First - turned off the power at circuit breaker; removed two screws from downdraft vent area; pushed the switch housing back towards vent and lifted; held replacement switch next to defective switch and removed and replaced one wire at a time; loosed switch collar-nut and swapped defective
... Read moreswitch for new one. Only issue was the "rat's nest" of wires gave very little room to work, especially if you have average sized hands.
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Owen B Douglass from BROOMALL, PA
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Pliers, Screw drivers
1 personfound this instruction helpful.
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Burner won't get hot
It was very simple. detached front switch panel by removing 4 screws inside top of oven door. Removed knob from old switch and removed nut holding switch to panel. Rotated switch panel to expose guts. replaced wires from old switch to new switch, screwed new switch to panel, replaced old knob. idea came from previous story at this website
... Read more. Works great.
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Robert from Golden, CO
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Pliers, Screw drivers
0 of 1 peoplefound this instruction helpful.
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Infinite switch ran more than one burner
Purchased 1 infinite switch and installed it on the left front burner. problem still there so I used the switch that I replaced on the rear burner and all was ok. The front switch had been sending full heat to the rear burner,but the problem ended up with the rear switch. The switches are interconnected and all are the same part number.Di
... Read moreagrams on partsselect were the key to a successful repair.To access the switch you need only to remove the fan cover, remove the 2 screws holding the switch assembly and move it foreward and then lift to reveal slide on connectors. Power to the unit is off at the main panel during the entire process.
Burners were not regulating and they were just going on high
I am not really handy. When the repair man came and gave me a price of $220 to repair two infinite switches, I looked up the cost of the switch and saw that it was easy to do...and it was! I saved $140 for doing it myself (no help from my husband).
First I turned off the power, unscrewed two screws and took the knob panel o
... Read moreff. Wrote down the colored wires and then pulled them off the infinite switch (some needed pliers) and then i just put the wires back on the new switch...done...it works!
Read less
Debra from Syosset, NY
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Nutdriver, Pliers, Screw drivers
3 of 5 peoplefound this instruction helpful.
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dead element; broken switch shafts; light out
This was a piece of cake since the parts were a perfect replacement. I took the element apart and replaced the two receptacles by cutting the old wires and using the included wire nuts to splice the wires. The two switches were easily replaced by carefully connecting the wires like they were hooked up on the old switches. The indicator
... Read more light was also easily replaced, although snapping the lens into place seemed to take a lot of force (I was afraid that I might break it). All in all, quite easy.
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15 questions answered by our experts.
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Glenn
February 21, 2020
Infinite switch just arrived! Part # w11120795. It is not the same as the switch illustrated in the picture. The original is a 5 terminal one and the newly arrived one is a 6 terminal. Is this a redesigned switch and if so how does it get wired?
For model number C221-C
Hello Glenn,
Thank you for your question. The switch has been redesigned for your model, but the wiring will be the same as the original was wired, the 6th terminal will just be left untouched for the switch to work. We hope this helps.
4 people found this helpful.
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Hector
January 7, 2020
Infinite switch no ps12347302,does it have a shaft in d-shape for my knobs to fit on it.
For model number C201-C
Hello Hector, Thank you for the question. The PartSelect Number PS12347302 has a Double Flat Shaft. We hope this helps!
2 people found this helpful.
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Greg
July 12, 2019
Is w11120795 it’s the same part?
For model number 203147
Hello Greg, Thank you for the question Yes, the PartSelect Number PS12347302 is the same as the Manufacturer Part Number W11120795. Hope this helps!
2 people found this helpful.
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Michael
February 19, 2020
Should i use switch part number ps12347301 or switch part number ps 12347302 to replace the selector switch for my jenn air model c228 cooktop. The shaft for the switch broke when removing the knob
For model number C228
Hello and thank you for writing.
The infinite switch part # PS12347302 is in the list of compatible parts for your model number. We hope this helps. Please contact us anytime if you require further assistance.
2 people found this helpful.
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Sally
September 27, 2021
Does the infinite switch W11120795 have D shaped shaft or a double flat shaft?
For model number C301
Hello Sally, Thank you for the question. This is a double flat shaft switch. We hope this helps!
1 person found this helpful.
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Galen
July 19, 2023
INF switch on Jenn Air model s125 went bad (always heats to the max). Have replacement INF switch W11120795. Don't have any guidance to reconnect wires in proper sequence. Need help?
For model number s125 (Jenn air)
Hello Galen, thank you for reaching out. We have included a video that you may reference on how to install the switch. The range in the video may appear different from yours, but it will give you a general idea of how to install the part. We hope this helps with the repair.
1 person found this helpful.
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Steve
September 3, 2019
Infinite switch failed on right rear (small plate). Replaced with a used switch and now plate heats slowly but barely warms. Front right and both left work normally. Whats the problem?
For model number c203
Hello Steve, Thank you for the question. This sounds like an issue with the used switch. I recommend having it replaced with a new one. Hope this helps!
1 person found this helpful.
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Hector
January 7, 2020
Is the infinite switch n0 ps12347302, at $58.97 is a push and turn switch.
For model number C 201 c
Hello Hector and thank you for writing.
Yes, it is. You push and then turn. We hope this helps. Please contact us anytime if you require further assistance.
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Enrique
January 14, 2020
When i turn on the knob, i do not feel the turning resistance of the infinite switch, the red light does not come on and the coil does not warm up. Is it fair to assume the infinite switch needs changing? When i change the panel to the other side everything works accordingly.
For model number C221-C
Hi Enrique, thank you for your question. Be sure to cut power to your appliance and remove any parts before doing tests. There are a couple of parts that could cause this issue specifically. You will need a multi meter to be able to test the parts. The first part you will want to check is your element. It should be reading between 0 - 50 ohms to be working correctly. The other part to check would be your infinite (or surface burner) switch. When you remove that part from the appliance, connect each probe from your multi meter to the prongs and then turn the switch to an on position. If you get no continuity then the switch is the issue. It could also be your wiring that is the issue but you should see visual damage on that part in most cases. Good luck with your repair.
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Dick
February 8, 2024
The replacement switch I was sent, part ID PS12347302 and Part # W11120795 looks like it will fit in fine, and like the switch to be replaced has 6 connectors, but the connector positions do not correspond, so replacing one wire at a time is hopeless. I need a wiring diagram or something to tell me the wiring pattern on the new switch. Any help possible??
For model number C221
Hello Dick, Thank you for reaching out. The switch has been redesigned for your model, but the wiring will be the same as the original was wired, the 6th terminal will just be left untouched for the switch to work. We hope this help!
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