Level of DifficultyReally easy
Time to do repair15 - 30 mins
Age of Appliance5 - 10 years
Found the problem to be a broken plastic housing supporting the auger motor — which also acts as the ice bucket shelf
I purchased a new housing/shelf and went about changing it out.
1. Lift the arm that shuts the ice-maker off.
2. Remove the ice bin. I transferred the ice to a pan
and sat it in the lower areas of the freezer.
3. Remove the screw that secures the shelf to the
left side ot the freezer. It's located on the bottom
left side of the shelf. I used a socket driver for
4. Simultaneously from both the back and front of
the shelf, lift the shelf up to clear the round
supports on both sides of the freezer
compartment and then begin to pull it towards
the front of the freezer. When the back of the
shelf clears the rear round supports, let the rear
part of the shelf drop down.
5. Reach to the back left and squeeze the top and
bottom of the wiring clip, which releases it from
the back refrigerator wall. Pull it towards you as
you do this. The shelf is now totally clear to pull
out the front of the freezer.
6. Close the freezer door to protect the contents.
7. Remove the auger yoke from the motor shaft at
the front of the housing enclosure. If you have
any problems, this is the place. To begin with,
you need to know that the yoke is left-hand
threaded. Personally, I found it very difficult to
remove. I pursued another path that was not at
all helpful, so I will omit it here, but forget about
anything involving disassembly of the motor.
What you have going for you is that the motor
does not turn well from this end of the device
because of gearing. Use something long (for
leverage) screwdriver or similar item that you
can pass between the forks of the yoke and pry
it off moving it in a clockwise direction (when
viewed from the front).
8. From the rear of the housing, make note of the
configuration of the electrical connections before
proceeding. Then remove the 4 screws holding
the motor. I used a cordless drill with a phillips-
head bit in it. I left 2 screws almost loose, but not
quite, so I could remove them by hand and hold
the motor and housing at the same time.
9. ) In a similar manner remove the 4 screws
holding the solenoid and the 3 parts that it
operates. Note closely the arrangement of the
parts before removal.
10. Reinstall the motor and solenoid items in a new
shelf/housing combo and reinstall by following
these instructions in reverse order.