The washer would not pump the water out of the drum before the spin cycle.

ApplianceKenmore Washer


Level of DifficultyEasy

Time to do repair30 - 60 mins

Age of Appliance5 - 10 years

Tools Pliers
Screw drivers

Sven From Durand, MI

Sep 02, 2009

4 out of 7 people found this instruction helpful

First of all unplug your washer from the power supply and turn off the hot and cold water supply. I removed the front lower panel of the washing machine with a philips head screwdriver. Next I removed the plastic pins holding the right side shock obsorber. This was a little difficult because the upper pin is in a tight location and there's not much room to push the pin out. I just used the flat end of a screwdriver and slid it in place. The pins take some effort to push out, mainly because you have to hold the little tab on the pin down while you push it out. The replacement shock seems to be better constructed. I just put a little Vaseline on the new pins to help them slide through the metal sleeves on the ends of the shock. You also have to pay attention to which way the sleeves go into the shock so you don't push them out when you install the shock.

Replacing the pump was pretty easy. The pump is right there in front fastened to the bottom plate with two philips head screws. Have some towels ready, because if there's water in the drum or hoses it's coming out when you remove the hoses. Take a pair of pliers, or channel locks and open the hose clamp on the big inlet line, coming from the drum and slide it back so you can remove the hose. Then do the same for the outlet hose on the left side of the pump. It's easier to do this before you take the pump off the bottom plate. Once the hoses are off, remove the pump with a philips head screwdriver. While you have the pump out of the way, feel around inside the square reservior at the bottm of the big inlet hose to make sure there's nothing in there that might get stuck in the pump. A large bobby pin had made it's way into my pump and damaged it. It had fallen back down in that reservior, so at first I couldn't understand why the pump wasn't working, til I found it in there. Insatllation of the new pump is just reverse of disassembly. After that turn your water supply back on and plug in power. You might want to cycle the machine before you put the front cover back on to check for leaks. Good luck!

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Diagrams and Parts List for this repair

Part PhotoPart DescriptionPriceAvailability

Drain Pump - 60Hz 120V

Part Number: PS2342445

In Stock

Shock Absorber Kit (Now subbed to Shock Absorber Kit)

Part Number: PS3508101

In Stock