mold on door gasket

Apparently the only way to solve the notorious mold problem on the rubber gasket of the Maytag Neptune front-loading washer is by replacing the door gasket. I ordered the boot kit from you and my husband attempted to do the job without the benefit of an instruction sheet, but I was finally forced to download the repair manual from the Maytag website. Using a screwdriver to remove the the front door, the detergent dispenser, and the shroud, he was able to remove the old gasket, though stretching the spring that held the gasket in place required some strength. The only tricky part was stretching the spring again that holds the replacement gasket in place. With a little ingenuity, a screwdriver (and some dishwashing liquid to make the task a little easier) he finally accomplished it. It took him over 3 hours, but the job is done and the washer seems to be working fine. Your service was fast and efficient and I wouldn't hesitate using your service again, but enclosing a detailed instruction sheet would have been helpful. Now that he knows how to do the job he acknowledges that the it shouldn't take him more than an hour the next time, should the gasket need replacement again. Meanwhile I am going to try tackling the mold problem by leaving the front door open after wiping out the water that remains on the door gasket after each wash.